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Hertfordshire Fundraising Database
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How we will work with members and clients

1. We will acknowledge your initial inquiry within 1 working day. We will offer an appointment within 10 working days of acknowledgement unless we agree an alternative date with you.

2. The person delivering the service/advice will have skills and experience appropriate to the task.

3. We will be clear about any fees and charges.

4. We will provide a written quotation on request setting out costs and any relevant terms and conditions. Our quotation will specify the outputs you expect and the information we will require from you to achieve these.

5. Where a quote is provided, we will require your written agreement before we commence work.

6. We will issue invoices in line with an agreed schedule of payments.

7. We will signpost you to any complementary services we believe are appropriate to your needs.

8. We will request your views on our performance and we will use this to improve our future services.

9. If you have a concern about our work, please tell us and we will work with you to remedy things.